Gatwick Drone Disruption
Following the flight delays and flight suspensions caused by sightings of Drones in and around the Gatwick airfield on Wednesday 19th and Thursday 20th December 2018 that have affected passengers, we would like to clarify what cover is available to our policyholders.
It has been advised that if you are due to fly today, do not travel to the airport without checking the status of your flight with your airline first.
You can claim for departure delay providing the duration is over a specified number of hours (please check your policy wording) from you checking in, and the delay is not due to the diversion of the aircraft after it has departed.
If the delay you have suffered has exceeded a specified number of hours in duration after you have checked in (please check your policy wording), and provided you are unable to obtain a refund from any other source, you can submit a claim for cancellation.
For both cancellation and departure delay you must not have been offered any compensation, alternative transport that departs within a specified number of hours (please check your policy wording) or accommodation. To find out more, please contact the claims team, details of which you can find in your policy wording.
In the event that you have specific questions not answered by the above, please feel free to contact us.