Key Features
Available to Travellers of All Ages
No age limits, meaning that every member of the family can be covered on the same policy.
Cancellation and Curtailment Cover
If a trip needs to be cancelled, trip payments already made are protected.
Specially Designed for Coach Trips in the UK & Europe
Covers all trips to and within UK & European destinations so long as the trip begins and ends in the UK.
No Medical Screening Required
There is no need for a lengthy medical screening process – just the agreement of a simple medical warranty.
24-hour Emergency Medical Assistance
Emergency medical costs are covered, as well as medically essential repatriation back home.
Coach Plus has been specially designed to provide you with essential cover for a coach holiday, from cancellation and loss of deposit to emergency medical costs and repatriation home. A 24-hour emergency medical assistance helpline is also included.
Every year, Coach Plus settles many claims for unforeseen eventualities for coach travellers – so why not cover yourself with Coach Plus – you can then look forward to enjoying your holiday with complete peace of mind.
Call us for more details on 02392 419 855 or get a quote.
Set for a UK or European coach holiday?
Take Coach Plus, which provides cover in line with package travel regulations. Take your partner, Mother, Father, or any young adventurer. Protection will be provided for all because there’s no age limit for UK residents.
Call us for more details on 02392 419 855 or get a quote today.
What’s Covered
Please note that the following tables reflect a summary of cover available on the policy. You can find full cover detail, including terms and conditions, on your policy wording.
Please use the tabs to explore different sections of cover.
Eligibility & Restrictions
Eligibility
The policy is available to residents of the United Kingdom - specifically England, Scotland, Wales, Northern Ireland, and the Isle of Man.
The journey must begin and end in the UK.
Age Limits
No age limits apply to Coach Plus.
Trip Limits
The maximum duration of any trip is 70 days.
Frequently Asked Questions
There follow some commonly asked questions to give you more information about Coach Plus Travel Insurance and the cover offered. If you have a question that is not answered below, please reach out using the options on the contact us form at the bottom of the page.
Please use the options at the top to explore each section. Each question can be expanded in turn by clicking on it.
Can I extend my cover if I am currently on a trip?
- it hasn’t expired
- no claims have been made or are to be submitted,
- there has been no change in medical conditions, up to 7 days.
Can I get travel insurance if I have an existing medical condition?
Coach Plus Insurance contains conditions relating to your health. You must refer to the Health Declaration & Health Exclusions section of your Insurance Policy.
Can my policy be changed to suit a ‘new/different’ holiday or trip?
On a Single trip policy, if you are offered an alternative destination and or dates from your travel agent, we will shift your insurance policy to fit the new trip without any administration charges, providing the new trip is for the same duration and to the same location or geographical area. Please call the customer service team on the number listed in your policy wording.
Who are the Insurers?
Coach Plus Insurance is arranged by P J Hayman & Company Limited, and insured by and underwritten by AWP P&C SA and is administered in the United Kingdom by Allianz Assistance.
Allianz Assistance is a trading name of AWP Assistance UK Ltd. AWP Assistance UK Ltd is registered in England No. 1710361. Registered Office PO Box 74005, 60 Gracechurch Street, London EC3P 3DS. AWP Assistance UK Ltd are authorised and regulated by the Financial Conduct Authority (FCA).
AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemed authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website.
P J Hayman & Company Limited and Travel Insurance Facilities plc are authorised and regulated by the Financial Conduct Authority. This can be checked by visiting www.fca.org.uk/ or by calling 0800 111 6768 or 0300 500 8082.
How can I pay for my policy?
You can pay by debit or credit card. We accept Mastercard and Visa.
How will I receive my travel insurance policy documents?
Once you have purchased your policy, you will receive an email from Top Up My Cover Cancellation with instructions on how to access your policy documents via a secure online customer portal.
Please note – if you have not received your email after a few hours, please check your spam email folder.
Can I get my money back if I want to cancel my policy?
If you are not completely satisfied with the cover provided you may return your policy to us within 14 days on receipt of your policy documents, provided that you have not already travelled and are not making a claim.
Important Information
Please note that the information below applies to policies purchased from December 2023. For any policies purchased prior to this, you can find all of the relevant information and documents on the Coach Plus archive page.
Emergency Assistance
Please inform the assistance company immediately about any serious illness, injury or accident abroad:
- where you have to go into hospital
- when you may have to return home early
- when you might have to extend your stay.
If this is not possible because the condition is life, limb, sight or organ threatening, you should contact them as soon as you can.
You must also tell the assistance company if your medical expenses are over £500.
If the claim concerns a minor illness or accident you should, where possible, pay the costs and reclaim the money from the assistance company upon return.
They are available 24 hours a day 365 days a year by phone or email.
From outside the UK call: +44 (0) 20 8603 9856 or fax: +44 20 8603 0204.
From within the UK, call: 020 8603 9856 or fax: 020 8603 0204.
Email: medical@allianz-assistance.co.uk
On all correspondence please quote the age and policy number of the traveller, and state that it is related to a Coach Plus Travel Insurance policy.
Claims Notification
Please visit: www.azgatravelclaims.com. This website will lead to an online claims notification service where the online claim form can be completed.
Alternatively, call: 0208 603 9958 and the call assistant can provide a claim form.
Or write to: Coach Plus Travel Insurance Claims, Allianz Assistance, PO Box 451, Feltham TW13 9EE.
Or email: travel.claims@allianz-assistance.co.uk
The form should be completed and send as soon as possible with all the information and documents indicated.
It is essential as much detail as possible is provided to enable us to process the claim quickly.
Please keep photocopies of all information sent.
Documents
The documents below are valid to policies purchased from December 2023. For any policies purchased prior to this, you can find all of the relevant information and documents on the Coach Plus archive page.