In my 30 years in Travel Insurance, I have never known a time like the present. The Ash Cloud in 2010 created havoc for travellers and insurers alike – we thought that was a catastrophic event at the time. COVID-19’s impact has far surpassed this with tragic consequences, while devastating the travel industry and affecting each of us personally and financially.

Many of our customers have expressed a continuing desire to travel when this is over. Indeed, it looks as though the easing of lockdown is coming soon, although travel will be very different for some time and we will all have to adapt. Insurers and brokers will be by no means exempt. The insurance industry will be called upon to respond by redeveloping policies, ensuring that domestic and overseas locomotion can be carried out in confidence.

On the operational side, my team continues to work to our Business Continuity Plan which involves departments working remotely but with access to all of our systems and infrastructure. We will do our utmost to maintain the same level of service, even during these challenging times.

P J Hayman, ACII F Inst TT
Director
P J Hayman & Company Limited