We were proud to be awarded Personal Lines Broker of the year at the National Insurance Awards 2021 on Wednesday 14th July. The awards ceremony took place at Grosvenor House, Park Lane, London and Nikki Sparks Chief Operating Officer (COO) was delighted to represent P J Hayman & Company and collect this prestigious award.

After a challenging year, our thanks go to every P J Hayman team member, who helped us earn the award. Together, we’ve been supporting the #SaveFutureTravel campaign and continue to adapt by innovating our policies, to ensure our customers can travel with confidence.

Why did we win Personal Lines Broker of the Year?

Here are some elements from our winning entry:

Positive Customer Feedback

P J Hayman actively seeks customer feedback to improve products, services, and systems, always aiming to deliver substantial value to all customers. Listed below are some recent customer testimonials that demonstrate excellent levels of customer satisfaction in various areas of the business…

Bespoke solutions

“We work very closely with P J Hayman in managing a number of specialist activity-based travel schemes for our sports clients. The expertise they bring to this sector is invaluable and we consider P J Hayman very much the “go-to” specialists. They have an unrivalled understanding of the underwriting and claims issues presented by such specialist schemes, excellent market relationships, and, at a time when data is increasingly important, provide detailed and relevant management information that greatly supports the management of the scheme with both client and underwriter.”

Service

“Their service over the phone is always great. They answer the phone quicker than others.”

“I really like how quick they are to respond by phone and email. Some other providers are really slow. They are friendly and a good team to liaise with.”

“In addition to the products, dealing with their Teams in Underwriting, Screening, Claims, and Management is a genuine pleasure and we hope this association continues well into the future. In particular, their approach during the challenges that the Travel Insurance market has faced in early 2020, has been professional but empathetic and that has been much appreciated by us as a Broker and our customers.”

Service longevity

“We’ve been working with P J Hayman for over 10 years now and, they are our sole Travel Provider and a key partner for our Personal Lines products.”

System

“The new system is aesthetically pleasing, intuitive, and easy to navigate.”

“The recent move of their web-based solutions to more user-friendly versions has been welcomed by our advisors and we look forward to seeing more products become available on that platform.”

“We like the simplicity of the system.”

Claims

“Their service is better and they are always very helpful. Their standard timetable of business is better than most with better comms.”

Knowledge and expertise

“They were one of the few companies who understood that the Isle of Man is different. Most insurers put on the policy that you need fixed accommodation. But often people go to stay with family. From here, you can always show proof of travel as you need to get off the island by boat or plane. So P J Hayman worked with underwriters and sorted it out.”

“P J Hayman is my ‘go-to’ for anything specialist.”

Customer Focus

“Over the years, we have been able to actively discuss the needs of our clients and are always pleased that P J Hayman is willing to listen to our views and provide products which suit the business that we write.”

A Quote from Peter Hayman, Managing Director

“…..I was really disappointed not to be able to attend on the night. However, I was absolutely delighted that our 30+ years of travel expertise was recognised by the judges…..”

View all the winners who attended the awards evening.