Free Spirit

For travellers of any age with medical conditions.

Travel Plus

Travel Insurance that gives you more.


For hazardous activities while overseas.

Longstay & Backpacker

For all types of extended trips.

Top Up My Cancellation Cover

Up to £50,000 additional cancellation cover.

High Value Cancellation Cover

Cover for ultra high net worth travel.

Coach Plus

Especially for Coach Trips in the Uk & Europe.

Euro Plus

European motor breakdown cover.

Mission, Vision & Values

Giving travellers the freedom to travel, with confidence.

Our History

Over thirty years providing specialist travel insurance solutions.


Happy customers are are the heart of everything we do.


Our work has been recognised in some prestigious awards.

Our Team

The people who make P J Hayman what it is.


All P J Hayman Key Contacts and how to get in touch.


What The GHIC Card Offers You When You Travel

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Specialist Travel Insurance for Veterans banner

Specialist Travel Insurance for Veterans

On Tuesday 4th June at 08:00, 25 D-Day veterans departed by ferry from P J Hayman’s closest city – Portsmouth - to France alongside a flotilla of vintage warships. These included Royal Navy...

travel insurance expensive

Why is travel insurance expensive?

If you've recently questioned why is travel insurance expensive? Our knowledgeable team has uncovered the answers. Travel insurance may add to the costs of a holiday. However, travelling with a...

Free Spirit Improvements

From the 3rd of May, improvements are coming to Free Spirit. These are designed to allow more people to go for longer trips with higher rates of cover. The product is also moving to a new A-rated...

product manager

Meet P J Hayman’s Product Manager

We recently welcomed Michelle to our team as our new Product Manager. Michelle brings a wealth of expertise to our friendly team of expert advisors. She'll be reviewing our range of products,...

Longstay & Backpacker Archives

You can find all important information and documents for previous Longstay & Backpacker policies below. If you are not able to find what you are looking for, please get in touch with us.

Policies purchased from September 22nd 2022

24 hour medical emergency and repatriation service

If urgent assistance is required, the Longstay & Backpacker 24-hour Medical Emergency and Repatriation Service is available on +44 (0) 1273 741 001.

Staff are on call 24 hours a day throughout the year. They will, when necessary, guarantee medical bills and arrange repatriation if required.

Claims Notification

For all sections other than Gadget Cover contact:
Longstay & Backpacker Claims Team
AIG Travel Guard
2-8 Altyre Road
Croydon CR9 2LG

Telephone: 01273 741 002


Gadget Cover

In the unfortunate event that you need to make a claim, you should contact Davies Group, the claims administrator for Gadget Cover. Please contact them as soon as reasonably possible (but ideally within 48 hours) from the discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).

Visit the Online Claims Portal

Alternatively, you can start your claim by emailing or calling the claims team:


Telephone: 0330 102 8698.

If you are phoning from abroad: + 44 (0) 330 102 8698.

Lines open Monday to Friday 8:30am to 6:30pm, and Saturdays 8:30am to 1pm

You should quote ‘Travel Plus’ in all communications until you recieve your unique reference number.


Policies purchased between March 2021 – September 21st 2022

Emergency Assistance

If urgent assistance is required, contact tif-group assistance.

The emergency medical assistance service will ensure that medical emergency services are made available to you and will be based entirely upon medical necessity depending on your state of health.

Please remember this is not a private health insurance and be aware of excessive treatment charges. If you need simple outpatient treatment of the sort you can pay for locally, you can make your claim once you return home (you must provide valid receipts or invoices). If you are in any doubt you can call the emergency medical assistance service for help and advice.

Claims Notification

For Sections A & B1 to B8

We have appointed tifgroup-claims to look after your claim. Visit the policy holder claims website if you require a claim form.

Or advise the section of the insurance on which you want to claim and the scheme reference to:

1 Tower View
Kings Hill
West Malling
Kent ME19 4UY

Telephone:0203 829 6761

For Section C1 - Claims Service - Gadget Cover
Visit our online claims portal
Telephone: 0330 102 8698

Notify the claim administrators as soon as possible but ideally within 48 hours of your return to the UK.

You should quote ‘Free Spirit Travel Insurance’ in all communications until you recieve your unique reference number.