PJH & Free Spirit provide case study for BIBA’s 2018 Manifesto

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PJH & Free Spirit provide case study for BIBA’s 2018 Manifesto

By on Jan 23, 2018 in P J Hayman Update |

Dear Broker,

We are delighted to be part of BIBA’s 2018 Manifesto by providing one of the case studies which demonstrates the value of using a specialist Broker and helping customers get the cover they need.

Dee is given the freedom to travel by Free Spirit

BIBA's 2018 ManifestoIn 2014, Dee was diagnosed with a Neuroendocrine Tumour (NETs) a rare condition where tumours can appear in different areas of the body that form the neuroendocrine system, including the stomach, bowel and lungs. Her life was changed completely; the tumour was found in her small intestine and had spread to her liver and she was told it was incurable, inoperable but manageable.  She was also advised not to travel due to the aggressive treatment she faced – doubly devastating because she and her husband both had a passion for travel.

However, undeterred, once her condition went into a managed phase, nine months later, she felt sure her travelling could resume. However she hadn’t realised how difficult it would be to obtain the insurance she needed. She tried all the usual outlets but was faced with insufficient cover and/or prohibitively high premiums. Sometimes after many minutes of medical screening, she would simply be told the company could not progress her application.

Fortunately, Dee was signposted to BIBA member, PJ Hayman’s Free Spirit scheme, which was able to help. One month after having radionuclide therapy, she was on a cruise.  Knowing she was fully covered gave Dee the confidence to travel further.

Talking about Dee’s travel ambitions led Free Spirit to look for an annual travel insurance solution to save her both time and money.  Using their experience and understanding of Dee’s individual circumstances, an annual policy was made available and adapted to give Dee full cover for her condition regardless of the number of trips she made in a year.

BIBA's 2018 ManifestoDee said “Some providers would not even cover me excluding my NETs.  Since finding Free Spirit we have been able to travel to some amazing places in the world. I’m also delighted that Mary and the team at Free Spirit have offered their help and advice to the NET Patient Foundation to assist people with the same challenges who really need to get the right insurance from the right sources.”

Mary Holt of Free Spirit: “I had to really think about the situation, talk to Dee, understand how well she was and how well she coped with travelling. I spoke to underwriters and we were able to endorse an annual policy to ensure Dee and her husband were fully covered.”

See the full case study in BIBA’s 2018 Manifesto

Free Spirit on B2B – cover for ALL ages and MOST medical conditions

Just a reminder that the Free Spirit scheme is available on the PJH Broker Portal.

For all those Brokers with a B2B login, you can now access Free Spirit to get instant quotes and issue policies for your clients.

If you would like a login click here or contact the Broker Team on 02392 419 050 or email info@pjhayman.com.

With no upper age limit on both Single Trip & Annual Multi-trip and cover available for most existing medical conditions, access to Free Spirit will allow you to offer insurance protection to your clients who may otherwise struggle to find the necessary cover.

We are here to help

For assistance with your client’s travel insurance requirements, please contact the Broker Team on 02392 419 050 or email info@pjhayman.com – we’ll be delighted to help!


P J Hayman & Company Limited

Telephone: 02392 419 050
Fax: 023 9241 9019
E-mail: info@pjhayman.com

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