Travel, with confidence

Good experience…

This was the first time I have had to make a claim and once I’d got the paperwork together it was settled very quickly. We had to change travel plans at very short notice due to delays and it is reassuring to know that the extra expense is covered without a lot more hassle.

Very happy with the product, the price and the service

Hayman’s provided me with a good level of insurance cover for a non-standard itinerary (a 72-day ski trip), at a competitive price. Unfortunately I had to make a claim for one small incident. Hayman’s handled my claim very efficiently and promptly – very impressed all round with the product, the price and the service. Will definitely use them again and recommend them.

Great hassle-free service

For the first time in my life, I had to make a travel insurance claim. I spoke to Rory at PJ Hayman, and he guided me through the process. The form to complete was clear. It was of course, helpful that I had all the necessary supporting evidence (which, of course, is necessary). I posted the claim 5 days ago, and today Rory emailed me with the settlement. The settlement was in line with what I thought it would be, and in line with my supporting evidence. No quibbles. I am delighted the claim has been processed so quickly and without any hassles. My thanks to Rory and PJ Hayman. When medical expenses had to be paid after my accident, everything just happened in the background without me being troubled. In conclusion, it was also good that I had a quality insurance policy with BMC Insurance. It is good that their claims are processed through PJ Hayman.

Free Spirit helped with travel insurance for my husband, who has a limiting illness. They were so helpful, supportive, and understanding, and I could not ask for more.

This is the 4th time we have used Free Spirit, a friendly operative explains all the options available, which takes about 20 minutes. Prices are quite competitive compared with other insurers.

Rapid answer to telephone call by patient and understanding call holder who dealt with 5e situation quickly and efficiently. 

Very helpful staff who guided us to on line content which suited out needs. All sorted in a matter of minutes.

The lovely lady who carried out our quotation made my experience great. She made the experience very simple and explained everything to me. We have been with your company several times, but I think this lady was extremely professional.

Very helpful. After trying to complete an online application and not sure about some of the health questions I decided to call. The agent was extremely patient and reassuringly answered all my questions. Very happy with the service.

We have been using Free Spirit for 12 or more years now. We have had single journey and yearly cover. As both my husband and I are in our 80’s and have health issues we are more than satisfied with the level of cover.