Free Spirit

For travellers of any age with medical conditions.

Travel Plus

Travel Insurance that gives you more.

Adventures

For hazardous activities while overseas.

Longstay & Backpacker

For all types of extended trips.

Top Up My Cancellation Cover

Up to £50,000 additional cancellation cover.

High Value Cancellation Cover

Cover for ultra high net worth travel.

Coach Plus

Especially for Coach Trips in the Uk & Europe.

Euro Plus

European motor breakdown cover.

Staycationplan

Designed for UK-based holidays.

Mission, Vision & Values

Giving travellers the freedom to travel, with confidence.

Our History

Over thirty years providing specialist travel insurance solutions.

Reviews

Happy customers are are the heart of everything we do.

Awards

Our work has been recognised in some prestigious awards.

Our Team

The people who make P J Hayman what it is.

Contact

All P J Hayman Key Contacts and how to get in touch.

Specialist Travel Insurance for Veterans banner

Specialist Travel Insurance for Veterans

On Tuesday 4th June at 08:00, 25 D-Day veterans departed by ferry from P J Hayman’s closest city – Portsmouth - to France alongside a flotilla of vintage warships. These included Royal Navy...

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Why is travel insurance expensive?

If you've recently questioned why is travel insurance expensive? Our knowledgeable team has uncovered the answers. Travel insurance may add to the costs of a holiday. However, travelling with a...

Free Spirit Improvements

From the 3rd of May, improvements are coming to Free Spirit. These are designed to allow more people to go for longer trips with higher rates of cover. The product is also moving to a new A-rated...

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Meet P J Hayman’s Product Manager

We recently welcomed Michelle to our team as our new Product Manager. Michelle brings a wealth of expertise to our friendly team of expert advisors. She'll be reviewing our range of products,...

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How Our Broker Team Would Embrace Set Jetting

Set jetting is a growing travel trend. Have you heard of it? It’s when we're inspired to visit a location we've seen in a top film or TV show. If you watched the Oscars or BAFTA, you would have...

Claims & Assistance

All claims and assistance information can be found below. Simply scroll down to find your product and the information is presented in that section. Please ensure that the policy is still active. If not, information for prior policies can be found on the corresponding policy archive page.

Adventures

Please note that the information below applies to policies purchased from the 1st February 2024. For any policies purchased prior to this, you can find all of the relevant information and documents on the Adventures archive page.

Emergency Assistance

If urgent assistance is required, the Healix Medical Assistance team is available on Tel: +44 (0) 208 608 4254 (or Email: PJHaymanSompo@healix.com).

Callers should quote 'Adventures Travel Insurance' when connected to an operator.

The service is open 24 hours a day, 365 days a year. The call operators are highly trained and can advise on all aspects of assistance, making arrangements for hospital admission, repatriation and medical expenses.

Each operator is a medical specialist who can liaise with doctors and arrange repatriation if medically necessary.

Claims Notification

If you require a claim form, please contact:

Claims Department
P J Hayman & Company Limited
Stansted House
Rowlands Castle
Hampshire
PO9 6DX

Telephone: 02392 419 895

Email: claims@pjhayman.com

You should quote ‘Adventures Travel Insurance’ in all communications until you recieve your unique reference number.

Coach Plus

Please note that the information below applies to policies purchased from December 2023. For any policies purchased prior to this, you can find all of the relevant information and documents on the Coach Plus archive page.

Emergency Assistance

Please inform the assistance company immediately about any serious illness, injury or accident abroad:

  • where you have to go into hospital
  • when you may have to return home early
  • when you might have to extend your stay.

If this is not possible because the condition is life, limb, sight or organ threatening, you should contact them as soon as you can.

You must also tell the assistance company if your medical expenses are over £500.

If the claim concerns a minor illness or accident you should, where possible, pay the costs and reclaim the money from the assistance company upon return.

They are available 24 hours a day 365 days a year by phone or email.

From outside the UK call: +44 (0) 20 8603 9856 or fax: +44 20 8603 0204.

From within the UK, call: 020 8603 9856 or fax: 020 8603 0204.

Email: medical@allianz-assistance.co.uk

On all correspondence please quote the age and policy number of the traveller, and state that it is related to a Coach Plus Travel Insurance policy.

Claims Notification

Please visit: www.azgatravelclaims.com. This website will lead to an online claims notification service where the online claim form can be completed.

Alternatively, call: 0208 603 9958 and the call assistant can provide a claim form.

Or write to: Coach Plus Travel Insurance Claims, Allianz Assistance, PO Box 451, Feltham TW13 9EE.

Or email: travel.claims@allianz-assistance.co.uk

The form should be completed and send as soon as possible with all the information and documents indicated.

It is essential as much detail as possible is provided to enable us to process the claim quickly.

Please keep photocopies of all information sent.

Euro Plus

Please note that the information below applies to policies purchased from August 2022. For any policies purchased prior to this, you can find all of the relevant information and documents on the Euro Plus archive page.

Emergency Assistance

The Euro Plus policy has a 24-hour motor breakdown service provided by Call Assist. In the event of a motor breakdown, accident or theft during your journey (or within 7 days before you leave), the motor breakdown service must be called as soon as possible on:

Outside your home country: +44 (0) 1206 714 335.

Within your home country: 01206 714 335.

If you are deaf, hard of hearing, or speech impaired, please send a text message containing your full name, policy number, vehicle registration, and policy postcode to 07537 404890.

Claims Notification

Please have the following information ready to provide to our rescue co-ordinator:

A return telephone number

A policy number and vehicle registration

The precise location of the vehicle (or as accurate as possible in the circumstances).

Once they have taken the details and made all the arrangements they will be in contact to advise which recovery operator will be attending and how long they are expected to take. Where possible, please ensure a mobile phone is available to accept calls at all times.

Someone must be with the vehicle when the recovery operator arrives. If it is unsafe to do so, please inform our rescue co-ordinator who will make the necessary arrangements.

In the event of a breakdown on a motorway where there is no means of contacting us or are unaware of the location, use the nearest SOS box and advise the Emergency Services of our telephone number, they will then contact us to arrange assistance. Likewise, if the Police or Highways Agency are present at the scene, please provide them with our telephone number.

Free Spirit

Please note that the information below applies to policies purchased from the 3rd  May 2024. For any policies purchased prior to this, you can find all of the relevant information and documents on the Free Spirit archive page.

Emergency Assistance

Healix Medical Assistance Services are available on 0208 608 4216. Their email is internationalhealthcare@healix.com. When contacting them, please quote 'Free Spirit Travel Insurance'.

The service is open 24 hours a day, 365 days a year. The call operators are highly trained and can advise on all aspects of assistance, making arrangements for hospital admission, repatriation and medical expenses.

Each operator is a medical specialist who can liaise with doctors and arrange repatriation if medically necessary.

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

• Your name and address;
• Your contact phone number abroad including the hospital and treating doctor's details;
• Your policy number shown on your Policy Schedule; and
• The name, address and contact phone number of your GP.

Claims Notification

Cover Sections A-M and Cover Section O:

Please contact the claims handler within 31 days of returning home:

Travel Claims,
Roger Rich & Company - Part of the Claims Consortium Group,
2a Marston House,
Cromwell Park,
Chipping Norton,
Oxfordshire OX7 5SR

Telephone: +44 (0)343 227 0842
Email: fsclaims@claimsconsortiumgroup.co.uk

Gadget Cover (Section O):

Please notify the claims handler as soon as possible but ideally within 48 hours of your return to the UK:

Telephone: 0330 102 8698

Email: gadgetclaims@davies-group.com

You may also use the online claims portal: https://bastion.davies-group.com.

High Value Travel Cancellation Cover

Please note that the information below applies to policies purchased from July 2023. For details of prior policies, please call us on 02392 429 050.

Claims Notification

In the event of any circumstances or incidents which could give rise to a claim under this Insurance, the Insured will: -

i) give notice immediately on becoming aware of any circumstance or incident.

ii) confirm the facts in writing as soon as possible, with as much information as is available.

iii) make no admission of liability or promise of payment without the prior written consent of Underwriters or their appointed representatives.

iv) take all steps to minimise or avoid any loss hereunder and act upon the instructions of Underwriters or their representatives.

v) provide Underwriters or their appointed representatives with: -

a. all necessary assistance in a timely manner.

b. all information requested.

c. all documentation and records necessary to evaluate and establish indemnity hereunder.

d. copies or extracts of any documents that may be required by Underwriters or their appointed representatives. without expense to Underwriters.

vi) not include the premium or any costs incurred in the preparation of any claim made under this Insurance.

vii) forward immediately to Underwriters or their representatives any letter, writ, or other documentation received in connection with any claim made under this Insurance.

viii) disclose any other insurance effected by or on behalf of the Insured covering all or any part of the same Insured Trip.

ix) in the event of loss or damage by theft or dishonesty give immediate notice to the police and keep record of same with the appropriate police reference attached.

Longstay & Backpacker

Please note that the information below applies to policies purchased from the 22nd September 2022. For any policies purchased prior to this, you can find all of the relevant information and documents on the Longstay & Backpacker archive page.

Emergency Assistance

For Medical Emergencies:

Call the assistance company on +44 (0) 1273 741 001 24 hours a day, 7 days a week, 365 days a year, from anywhere in the world.

For non-emergency cases, visits to doctors, hospital outpatients, or pharmacies you must keep and provide us with all (original) receipts accounts and medical certificates.

Note: we will pay a maximum of £80 to your doctor for medical records/completion of a medical certificate, that have been requested by us. For cases where the assistance company were informed please provide (in addition to the above) your case number or name of the person you spoke to and a photocopy or scanned image of your EHIC/GHIC card (available if you are a UK or BFPO resident - please note if you reside in the Isle of Man or the Channel Islands you

Claims Notification

For all Sections other than Gadget cover claims form can be obtained by contacting the following:

Longstay & Backpacker Claims Team

AIG Travel Guard

2-8 Altyre Road, Croydon CR9 2LG

Telephone: 01273 741 002 (open Monday to Friday 9am-5pm)

Email: aigtravelclaims@aig.com

Gadget Cover

Please notify the claims handler as soon as possible but ideally within 48 hours of your return to the UK:

Telephone: 0330 102 8698

Email: gadgetclaims@davies-group.com

You may also use the online claims portal: https://bastion.davies-group.com

Staycationplan

Please note that the information below applies to policies purchased from July 2022. For any policies purchased prior to this, you can find all of the relevant information and documents on the Staycationplan archive page.

Emergency Assistance

24-hour medical and repatriation assistance is available by calling AIG Travel on the following phone number.

Tel. 01273 741 001

If anyone named on the policy is more than 25 miles from Home and needs to be hospitalised for at least 48 hours following emergency in-patient treatment, has to return home early, or extend their stay because of any illness or injury, please contact the Emergency Assistance Service.

Claims Notification

In the event of making a claim, please contact the Staycationplan Claims Department.

Telephone: 01273 741 002 (open 9am – 5pm Monday to Friday closed Bank Holidays)

Email: aigtravelclaims@aig.com and ask for a claim form

Or write to:

StaycationPlan Claims Team
AIG Travel Guard
2-8 Altyre Road
Croydon
CR9 2LG

Below is a list of the documents we will need in order to deal with your claim :

  • Your original journey booking invoice(s) and travel documents showing the dates and times of travel.
  • Original receipts and accounts for all expenses you have to pay.
  • Original bills or invoices you are asked to pay.
  • Details of any other insurance you may have that may cover the same loss, such as household or private medical.
  • As much evidence as possible to support your claim.
  • We will pay a maximum of £80 to your GP for medical records/completion of a medical certificate, that have been requested by us.

Top Up My Cancellation Cover

Please note that the information below applies to policies purchased from the 1st February 2024. For any policies purchased prior to this, you can find all of the relevant information and documents on the Top Up My Cancellation Cover archive page.

Claims Notification

If you require a claim form, please contact our claims administrators at:

Claims Department,
PJ Hayman & Company Limited Stansted House,
Rowlands Castle,
Hampshire PO9 6DX

Telephone: 02392 419 045
Email: claims@pjhayman.com

Please quote Top Up My Cover Cancellation Insurance on any correspondence.

Travel Plus

Please note that the information below applies to policies purchased from the 26th June 2023. For any policies purchased prior to this, you can find all of the relevant information and documents on the Travel Plus archive page.

Emergency Assistance

Healix Medical Assistance Services are available on +44 (0) 203 869 1108. Their email is internationalhealthcare@healix.com.

When contacting them, please quote 'Travel Plus Insurance'.

The service is open 24 hours a day, 365 days a year. The call operators are highly trained and can advise on all aspects of assistance, making arrangements for hospital admission, repatriation and medical expenses.

Each operator is a medical specialist who can liaise with doctors and arrange repatriation if medically necessary.

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

• Your name and address;
• Your contact phone number abroad including the hospital and treating doctor's details;
• Your policy number shown on your Policy Schedule; and
• The name, address and contact phone number of your GP.

Claims Notification

Cover Sections A-M and Cover Section O:

Please contact the claims handler within 31 days of returning home:

Travel Claims,
Roger Rich & Company,
2a Marston House,
Cromwell Park,
Chipping Norton,
Oxfordshire OX7 5SR

Telephone: +44 (0)1608 641 351
Email: claims@rogerrich.co.uk

Gadget Cover (Section N):

Please notify the claims handler as soon as possible but ideally within 48 hours of your return to the UK:

Telephone: 0330 102 8698

Email: gadgetclaims@davies-group.com

You may also use the online claims portal: https://bastion.davies-group.com.