Free Spirit

For travellers of any age with medical conditions.

Travel Plus

Travel Insurance that gives you more.


For hazardous activities while overseas.

Longstay & Backpacker

For all types of extended trips.

Top Up My Cancellation Cover

Up to £50,000 additional cancellation cover.

High Value Cancellation Cover

Cover for ultra high net worth travel.

Coach Plus

Especially for Coach Trips in the Uk & Europe.

Euro Plus

European motor breakdown cover.


Designed for UK-based holidays.

Mission, Vision & Values

Giving travellers the freedom to travel, with confidence.

Our History

Over thirty years providing specialist travel insurance solutions.


Happy customers are are the heart of everything we do.


Our work has been recognised in some prestigious awards.

Our Team

The people who make P J Hayman what it is.


All P J Hayman Key Contacts and how to get in touch.

Specialist Travel Insurance for Veterans banner

Specialist Travel Insurance for Veterans

On Tuesday 4th June at 08:00, 25 D-Day veterans departed by ferry from P J Hayman’s closest city – Portsmouth - to France alongside a flotilla of vintage warships. These included Royal Navy...

travel insurance expensive

Why is travel insurance expensive?

If you've recently questioned why is travel insurance expensive? Our knowledgeable team has uncovered the answers. Travel insurance may add to the costs of a holiday. However, travelling with a...

Free Spirit Improvements

From the 3rd of May, improvements are coming to Free Spirit. These are designed to allow more people to go for longer trips with higher rates of cover. The product is also moving to a new A-rated...

product manager

Meet P J Hayman’s Product Manager

We recently welcomed Michelle to our team as our new Product Manager. Michelle brings a wealth of expertise to our friendly team of expert advisors. She'll be reviewing our range of products,...


How Our Broker Team Would Embrace Set Jetting

Set jetting is a growing travel trend. Have you heard of it? It’s when we're inspired to visit a location we've seen in a top film or TV show. If you watched the Oscars or BAFTA, you would have...

Coach Plus

Especially for Coach Trips in the UK and Europe

Key Features

Available to Travellers of All Ages

No age limits, meaning that every member of the family can be covered on the same policy.

Cancellation and Curtailment Cover

If a trip needs to be cancelled, trip payments already made are protected.

Specially Designed for Coach Trips in the UK & Europe

Covers all trips to and within UK & European destinations so long as the trip begins and ends in the UK.

No Medical Screening Required

There is no need for a lengthy medical screening process – just the agreement of a simple medical warranty.

24-hour Emergency Medical Assistance

Emergency medical costs are covered, as well as medically essential repatriation back home.

Coach Plus has been specially designed to provide you with essential cover for a coach holiday, from cancellation and loss of deposit to emergency medical costs and repatriation home. A 24-hour emergency medical assistance helpline is also included.

Every year, Coach Plus settles many claims for unforeseen eventualities for coach travellers – so why not cover yourself with Coach Plus – you can then look forward to enjoying your holiday with complete peace of mind.

Call us for more details on 02392 419 855 or get a quote.

Set for a UK or European coach holiday?
Take Coach Plus, which provides cover in line with package travel regulations. Take your partner, Mother, Father, or any young adventurer. Protection will be provided for all because there’s no age limit for UK residents.

Call us for more details on 02392 419 855 or get a quote today.

What’s Covered

Please note that the following tables reflect a summary of cover available on the policy. You can find full cover detail, including terms and conditions, on your policy wording.

Please use the tabs to explore different sections of cover.

1 - Cancellation / Loss of deposit
2 - Travel delay
 delayed departure
£60 (£20 first full 12 hours, £10 each extra 12 hours)
£1,500 (after 12 hours)
3 - Missed departure
 England, Scotland & Wales
 Northern Ireland, Isles of Scilly, Channel Islands, Isle of Man & Europe
4 - Personal Accident
5 - Medical & Other Expenses
 Emergency dental treatment
 Funeral expenses abroad
 Taxi fares & telephone calls
6 - Hospital Benefit
 When outside the UK
£15 each 24-hour period, max £450
 When within the UK
£10 each 24-hour period, max £100
7 - Personal Property
 Single item, pair or set
 Valuables limit
 Delayed baggage
 Personal money
8 - Loss of Passport
£200 including loss or theft of visa
9 - Personal Liability
10 - Legal Costs & Expenses

Eligibility & Restrictions


The policy is available to residents of the United Kingdom - specifically England, Scotland, Wales, Northern Ireland, and the Isle of Man.

The journey must begin and end in the UK.

Age Limits

No age limits apply to Coach Plus.

Trip Limits

The maximum duration of any trip is 70 days.

Frequently Asked Questions

There follow some commonly asked questions to give you more information about Coach Plus Travel Insurance and the cover offered. If you have a question that is not answered below, please reach out using the options on the contact us form at the bottom of the page.

Please use the options at the top to explore each section. Each question can be expanded in turn by clicking on it.

Buying Online
Can I extend my cover if I am currently on a trip?
Unfortunately, if you are on a trip and want to extend your cover we will be unable to do so. The policy will expire at the originally agreed date. The only exception to this is if you need to extend your policy following a change in travel plans as a result of the airline reduction and border closures. In which case, you may extend the policy if:
  • it hasn’t expired
  • no claims have been made or are to be submitted,
  • there has been no change in medical conditions, up to 7 days.
However, only a maximum of 7 days will be granted and no further extension will be given. If you have a valid insurance claim the usual criteria applies, with regards to your insurance extended as part of the assistance case or travel delay after checking in baggage.
Can I get travel insurance if I have an existing medical condition?

Coach Plus Insurance contains conditions relating to your health. You must refer to the Health Declaration & Health Exclusions section of your Insurance Policy.

Can my policy be changed to suit a ‘new/different’ holiday or trip?

On a Single trip policy, if you are offered an alternative destination and or dates from your travel agent, we will shift your insurance policy to fit the new trip without any administration charges, providing the new trip is for the same duration and to the same location or geographical area. Please call the customer service team on the number listed in your policy wording.

Who are the Insurers?

Coach Plus Insurance is arranged by P J Hayman & Company Limited, and insured by and underwritten by AWP P&C SA and is administered in the United Kingdom by Allianz Assistance.

Allianz Assistance is a trading name of AWP Assistance UK Ltd. AWP Assistance UK Ltd is registered in England No. 1710361. Registered Office PO Box 74005, 60 Gracechurch Street, London EC3P 3DS. AWP Assistance UK Ltd are authorised and regulated by the Financial Conduct Authority (FCA).

AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemed authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website.

P J Hayman & Company Limited and Travel Insurance Facilities plc are authorised and regulated by the Financial Conduct Authority. This can be checked by visiting or by calling 0800 111 6768 or 0300 500 8082.

How can I pay for my policy?

You can pay by debit or credit card. We accept Mastercard and Visa.

How will I receive my travel insurance policy documents?

Once you have purchased your policy, you will receive an email from Top Up My Cover Cancellation with instructions on how to access your policy documents via a secure online customer portal.

Please note – if you have not received your email after a few hours, please check your spam email folder.

Can I get my money back if I want to cancel my policy?

If you are not completely satisfied with the cover provided you may return your policy to us within 14 days on receipt of your policy documents, provided that you have not already travelled and are not making a claim.

Important Information

Please note that the information below applies to policies purchased from December 2023. For any policies purchased prior to this, you can find all of the relevant information and documents on the Coach Plus archive page.

Emergency Assistance

Please inform the assistance company immediately about any serious illness, injury or accident abroad:

  • where you have to go into hospital
  • when you may have to return home early
  • when you might have to extend your stay.

If this is not possible because the condition is life, limb, sight or organ threatening, you should contact them as soon as you can.

You must also tell the assistance company if your medical expenses are over £500.

If the claim concerns a minor illness or accident you should, where possible, pay the costs and reclaim the money from the assistance company upon return.

They are available 24 hours a day 365 days a year by phone or email.

From outside the UK call: +44 (0) 20 8603 9856 or fax: +44 20 8603 0204.

From within the UK, call: 020 8603 9856 or fax: 020 8603 0204.


On all correspondence please quote the age and policy number of the traveller, and state that it is related to a Coach Plus Travel Insurance policy.

Claims Notification

Please visit: This website will lead to an online claims notification service where the online claim form can be completed.

Alternatively, call: 0208 603 9958 and the call assistant can provide a claim form.

Or write to: Coach Plus Travel Insurance Claims, Allianz Assistance, PO Box 451, Feltham TW13 9EE.

Or email:

The form should be completed and send as soon as possible with all the information and documents indicated.

It is essential as much detail as possible is provided to enable us to process the claim quickly.

Please keep photocopies of all information sent.


The documents below are valid to policies purchased from December 2023. For any policies purchased prior to this, you can find all of the relevant information and documents on the Coach Plus archive page.