This year is the first in several that we contacted a competitor. They were competitive but not what we were looking for. And they never phoned back as promised. We didn’t mind but that’s not how to win new business…

We have been clients of Free Spirit Travel for a few years now and have always found the right kind of cover for our extensive travel. One of us has a medical condition that other insurance companies and underwriters just will not entertain. Free Spirit has always been there for us, which means that we can enjoy travel and not worry about what could go wrong! We just don’t bother even trying to contact anyone else as it would be wasting our time, and theirs!

Thanks to everyone involved for providing us with what we need. We’re off to Devon for a week shortly, really need the break!

I’m paying for peace of mind because I know it’s an easy process… I also had to make a claim in 2015 because my father died, and we needed to cancel the trip. However, it was an easy and helpful process.

That’s why I’d recommend Free Spirit to a good friend because getting a quote and applying for a claim is easy to do. All the people are very helpful and friendly and the questions are asked in a professional manner… I appreciate the medical questionnaire and know what to expect now – familiarity.

I know Free Spirit and P J Hayman is an excellent service and have not looked anywhere else.

I spoke to a human! Hooray! I rang and actually spoke, quickly, to a real human! Amazingly helpful and went through the whole policy with me to conclusion. Thank you.

Needed clarification of an item on the policy that I had just purchased online. The call was answered promptly and the question answered in detail. It is a pleasure to have such good service and not have endless delays.

Neil was so kind and sympathetic to my newly diagnosed medical condition he had patience. I didn’t feel rushed. We have another trip planned this year and will definitely be booking the whole family on that policy. Amazing company.

Excellent Travel Cover. We have chosen Free Spirit several times as it suits our situation. The annual travel insurance for a couple does not require us to live at the same address and allows us to travel independent of each other.

They were very helpful to me and my wife in understanding pre-existing medical issues. And were very competitive on price.

Consistent insurance – I have used Free Spirit Insurance for four years, which speaks for itself. The internet site is easy to use and any queries are dealt with efficiently.

The person who helped me to arrange travel insurance was very patient and kind too. I am hopeless with modern technology. His name is Neil and I would have given him a hug if we were in the same room.

Every time I have phones I have been dealt with promptly and with empathy. Would definitely recommend!