Free Spirit staff are so helpful & kind. I renewed my yearly travel insurance recently and was helped by Sam – a lovely lad. Thank you for making it easy for me to navigate the questions and having patience. I’ve not had a claim and hope I never have to, but I feel assured I will get the same help if ever needed. Also, they keep one informed by email & supply paper copies on request. From one free spirit to another, thank you.

Your team has been very good and courteous.  Thank you for your professionalism.

Difficult to say how it could be better. All our dealings, both verbal and in writing, have been dealt with perfectly. Everyone has been a perfect ambassador for your company, and my wife and I are very grateful to you all for your kindness.

I am so pleased with the service, thank you & I don’t think it could be any better.

The telephone was answered promptly, the lady I spoke to was very pleasant and the price of the insurance was very reasonable.

The website was easy to negotiate.

The company was recommended by my insurance brokers, who gave me a contact number. When I phoned, I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable. She guided me through the options and then took payment over the phone. Excellent experience all round. And I wasn’t even required to download an App for once!!

Fantastic service and real empathy shown for my circumstances. Thank you Rory and team. Fast approval and fast payment.

A good human experience. So much nicer to deal with a warm human being. So a good experience in contrast to dealing with AI. I hope you continue to have a human contact & least for the few years that my wife & I have to bare our physical frailties.

Making an insurance claim is never a nice experience, because you’ve generally already suffered something which has resulted in the need to claim. That being said, PJ Hayman were exceptional – both in the support they provided whilst abroad, and the speed of settling the claim once back in the UK. Other insurance companies need to follow their example! Special shoutout to Rory Gowland for his excellent customer service!