Claims

Fantastic service and real empathy shown for my circumstances. Thank you Rory and team. Fast approval and fast payment.

Making an insurance claim is never a nice experience, because you’ve generally already suffered something which has resulted in the need to claim. That being said, PJ Hayman were exceptional – both in the support they provided whilst abroad, and the speed of settling the claim once back in the UK. Other insurance companies need to follow their example! Special shoutout to Rory Gowland for his excellent customer service!

Painless Claim Process

Rory was incredibly helpful in processing my claim, answering my many questions and ensuring all paperwork was in order, going above and beyond. Settlement payment was swift and timely. Rory was incredibly helpful in processing my claim, answering my many questions and ensuring all paperwork was in order, going above and beyond. Settlement payment was swift and timely.

I have used BMC (British Mountaineering Council) Insurance for numerous years to cover trips to many remote and mountainous locations. Until this year, I had never needed to make a claim, but then when I had an accident in the French Alps, their reputation for excellent coverage proved entirely justified. I called the claim line and was put through to a specialist centre who made all the arrangements to fly me home the next day. I then made a claim for the medical expenses I had incurred in France and the next trip I had booked but was now unable to undertake. Both claims were handled by Rory at PJ Hayman in a prompt, friendly and professional manner, including a call to clarify some questions I had on completing the claim form questions. Nothing about my recovery home and subsequent claims could have been handled any better. Highly satisfied with the service provided!

Very impressed by the service. Submitting the claim was straightforward and Rory was very helpful and efficient.

My wife had the misfortune to fall and break her arm, and I had to cancel a holiday at short notice. I contacted P J Hayman and had a very helpful contact, “Rory”, handle the claim, which was resolved within 4days which was truly amazing. Many thanks.

No Fuss No Problems. The claim form was easy to complete and the whole process took only around 10 days. The claims handler requested further documentation which was sent by email. When the claim was accepted – the cash was in my bank within three days.

Quick – very quick – and efficient settlement of claim. Even though the claim we made was relatively cut and dried (in my opinion, of course) the resolution was without quibble at what was a difficult time. Good advice and sympathetic help at the point of purchase when initially enquiring about the claim process.

I took out a rock climbing travel insurance policy with BMC, who are partnered with PJ Hayman for their travel insurance. Following a fractured foot before the trip, I sadly had to cancel the holiday. Claiming on my policy was straightforward, and Rory was particularly helpful – advising me of the process over the phone. Claiming was easy, and the settlement arrived very promptly. A really professional company, and I will certainly take out another policy with the BMC/PJ Hayman for my next trip. Thanks again for your help!

I purchased a high altitude trekking insurance policy with Adventures (a PJ Hayman brand). I had to make a claim due to travel disruption and the claim was dealt with positively within a couple of days of submitting the required information.