Find out more about our cruise specific benefits available with Free Spirit and Travel Plus.
Travel Insurance to cover for those people who are travelling solo.
We can cover most pre-existing medical conditions and disabilities.
P J Hayman’s range of travel insurance solutions to cover high risks.
Several of our policies cover a range of activities as standard, find out more here.
We have policies that can provide travel insurance for UK only trips.
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Our Free Spirit, Travel Plus, Longstay products (and more) cover people living with diagnosed, stable and well-controlled conditons and/or disabilities.
Our team follows a script, but are always encouraged to have a natural conversation. There are no time restraints on our calls so we can provide an empathetic service.
The leading questions we ask include ‘ In the last five years have you…’ or ‘In the last two years have you…’. This helps us narrow down the answers during the screening process.
Free Spirit’s table of benefits is fixed, but the policy is built using details based on age, destination and medical declaration etc.
Some policies have a ‘fit to travel’ warranty to save declaring your medical history. Travellers must be fit to travel with any conditions being stable and well-controlled.
“The training of staff at our all centre provides empathy involving several steps. First, they learn about the importance of empathy and its role in customer interactions.
We provide different scenarios to help them practice empathetic responses. They also receive guidance on active listening, using comforting language, and understanding customer emotions.
Real-life case studies and examples can be used to demonstrate effective empathy. Ongoing feedback and coaching refine their skills, fostering a culture of empathetic customer service.”
Discover our flagship product Free Spirit to source specialist travel insurance for most medical conditions and/or disabilities. After going through the medical screening process with our friendly team choose the cover level to suit your needs. If you have any queries our team will be happy to assist.
Our team goes the extra mile to provide excellent customer service.
See what our previous customers say about their experience with our customer service team.
