P J Hayman Testimonials

Good experience…

This was the first time I have had to make a claim and once I’d got the paperwork together it was settled very quickly. We had to change travel plans at very short notice due to delays and it is reassuring to know that the extra expense is covered without a lot more hassle.

Very happy with the product, the price and the service

Hayman’s provided me with a good level of insurance cover for a non-standard itinerary (a 72-day ski trip), at a competitive price. Unfortunately I had to make a claim for one small incident. Hayman’s handled my claim very efficiently and promptly – very impressed all round with the product, the price and the service. Will definitely use them again and recommend them.

Great hassle-free service

For the first time in my life, I had to make a travel insurance claim. I spoke to Rory at PJ Hayman, and he guided me through the process. The form to complete was clear. It was of course, helpful that I had all the necessary supporting evidence (which, of course, is necessary). I posted the claim 5 days ago, and today Rory emailed me with the settlement. The settlement was in line with what I thought it would be, and in line with my supporting evidence. No quibbles. I am delighted the claim has been processed so quickly and without any hassles. My thanks to Rory and PJ Hayman. When medical expenses had to be paid after my accident, everything just happened in the background without me being troubled. In conclusion, it was also good that I had a quality insurance policy with BMC Insurance. It is good that their claims are processed through PJ Hayman.

Free Spirit helped with travel insurance for my husband, who has a limiting illness. They were so helpful, supportive, and understanding, and I could not ask for more.

This is the 4th time we have used Free Spirit, a friendly operative explains all the options available, which takes about 20 minutes. Prices are quite competitive compared with other insurers.

Rapid answer to telephone call by patient and understanding call holder who dealt with 5e situation quickly and efficiently. 

Very helpful staff who guided us to on line content which suited out needs. All sorted in a matter of minutes.

The lovely lady who carried out our quotation made my experience great. She made the experience very simple and explained everything to me. We have been with your company several times, but I think this lady was extremely professional.

Very helpful. After trying to complete an online application and not sure about some of the health questions I decided to call. The agent was extremely patient and reassuringly answered all my questions. Very happy with the service.

We have been using Free Spirit for 12 or more years now. We have had single journey and yearly cover. As both my husband and I are in our 80’s and have health issues we are more than satisfied with the level of cover.

The experience was first class. The contact (Neil) was very patient and helpful. He made the process very easy for me. I have used this company a few times previously, there is no need for me to look elsewhere.

Great company. Easy to get a quote for travel insurance. My adult son with additional needs holidays with a company every year. I always use Free Spirit Travel Insurance for him. Very easy website to use and very reasonably priced.

I telephoned Free Spirit Insurance, and they answered the call within seconds, I was amazed. I spoke to Emma and share explained everything I needed to know, and she was amiable and had a very professional telephone manner.

A fantastic insurance group. I used them in the past and had a medical emergency in Turkey—excellent service from them. I can well recommend them. Well worth five stars.

We found the whole process simple. The website was clear and concise, and the packages offered were filtered to suit a specific underlying medical condition. Came without any hard upselling or pushy sales and marketing nonsense.

Very straightforward website as I found previously. Although we had no reason to make any claim on our previous policy, I felt confident about this company. The service I received on the phone was also very helpful.

I was taken carefully through the questions, getting valuable help when some questions didn’t have simple answers. Essential statements were read out slowly and clearly. Encounter with a human made the process straightforward.

I had an existing yearly policy, including complex medical conditions, with Free Spirit through P. J. Hayman when I rang to disclose a further medical condition. This had the effect of cancelling my yearly policy and meant I could only have a single-trip policy. The lady I spoke to went above and beyond to help me get covered. I had a trip booked for my 60th birthday, so I was very keen not to cancel it. She took her time and roped in her colleague to run through applying for different policies with what they held about my existing conditions and my new condition and then she rang me back with the results, so I wasn’t holding on the phone. Although the single policy cost me £100 more than my annual policy, I was so grateful to her and her colleague for taking the time to help me get covered and away on my birthday trip. She also passed my details to her manager for them to arrange a refund of the remaining amount of the annual policy I could no longer use. I wouldn’t hesitate for a second to recommend this company and the lady I spoke with is a shining example of how customer service should be.

I have used Free Spirit since 2019 and have had excellent service. Fortunately, I have not had to claim but the medical screening and buying has been easy to do.

Your advisor was most helpful and efficient, especially in discussing my medical issues. She quickly gave me a quote for European travel and the business was concluded in a few minutes. Your rates are very competitive, that’s why I’m a regular customer.