Direct Sales and Policy Fulfilment

Purchase travel insurance directly online or by phone.

We've been insuring people to travel for over 35 years, it's what we're best at.
We have a UK based support team providing an empathetic service.
,We have a range of innovative products available.
We're knowledgeable travel insurance specialists.
Five star Trustpilot rating and five star Defaqto rating on Free Spirit's Super Duper cover level.
Trustpilot

Top Benefits

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UK Based Team

Our team is based in the beautiful grounds of Stansted House, Rowlands Castle.

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Empathetic Service

Not tech savvy? We can support you over the phone by offering a quote and setting up a policy.

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Knowledgeable Specialists

We’re provided with ongoing training from senior staff members (some have been with us for over 10, 20 or even 30 years!)

Find out more

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Range of Products

We have several policies that can cover a host of different travel scenarios, from long trips to UK coach ones. We can help you to travel, with confidence.

A quote from Jono our Customer Services Manager

“At our Customer Service Centre, we prioritise meaningful connections over clock-watching. No set time limits per call mean our agents and callers can engage in unhurried conversations. This is especially crucial when navigating through extensive and sensitive medical conditions.

The absence of stringent targets leads to a relaxed atmosphere, allowing our call handlers to provide a caring and empathetic service, instilling confidence in travellers. Our close-knit team, along with our relaxed atmosphere, further enhances the customer experience with a highly trained and experienced staff. This includes management taking a pragmatic approach to rare conditions, meaning we stand as true specialists.

Our diverse team spans different age groups, ensuring a wealth of experience, putting us in the customer’s shoes with understanding and empathy.”

Choose one of our specialist travel insurance products and the cover level to suit your needs and our team will be happy to assist you.

An Easy, Straightforward Sales Process

Our team goes the extra mile to provide helpful customer service.

Testimonials

See what our previous customers say about their experience with the P J Hayman team.

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Free Spirit staff are so helpful & kind. I renewed my yearly travel insurance recently and was helped by Sam – a lovely lad. Thank you for making it easy for me to navigate the questions and having patience. I’ve not had a claim and hope I never have to, but I feel assured I will get the same help if ever needed. Also, they keep one informed by email & supply paper copies on request. From one free spirit to another, thank you.

RD Walsh

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Your team has been very good and courteous. Thank you for your professionalism.

Travel Plus Customer

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Difficult to say how it could be better. All our dealings, both verbal and in writing, have been dealt with perfectly. Everyone has been a perfect ambassador for your company, and my wife and I are very grateful to you all for your kindness.

Free Spirit Customer

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I am so pleased with the service, thank you & I don’t think it could be any better.

Free Spirit Customer

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The telephone was answered promptly, the lady I spoke to was very pleasant and the price of the insurance was very reasonable.

Mrs Colin

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The website was easy to negotiate.

Sheila

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The company was recommended by my insurance brokers, who gave me a contact number. When I phoned, I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable. She guided me through the options and then took payment over the phone. Excellent experience all round. And I wasn’t even required to download an App for once!!

Mr Bury

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Fantastic service and real empathy shown for my circumstances. Thank you Rory and team. Fast approval and fast payment.

Jacki

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A good human experience. So much nicer to deal with a warm human being. So a good experience in contrast to dealing with AI. I hope you continue to have a human contact & least for the few years that my wife & I have to bare our physical frailties.

Brain

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Making an insurance claim is never a nice experience, because you’ve generally already suffered something which has resulted in the need to claim. That being said, PJ Hayman were exceptional – both in the support they provided whilst abroad, and the speed of settling the claim once back in the UK. Other insurance companies need to follow their example! Special shoutout to Rory Gowland for his excellent customer service!

Neil