Find out more about our cruise specific benefits available with Free Spirit and Travel Plus.
Travel Insurance to cover for those people who are travelling solo.
We can cover most pre-existing medical conditions and disabilities.
P J Hayman’s range of travel insurance solutions to cover high risks.
Several of our policies cover a range of activities as standard, find out more here.
We have policies that can provide travel insurance for UK only trips.
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No age limits, meaning that every member of the family can be covered on the same policy.
If a trip needs to be cancelled or curtailed, trip payments that you have already made are protected.
If you’re travelling in the UK there is a simple medical warranty – no lengthy screening process.
Emergency medical costs are covered, as well as medically essential repatriation back home.
Covers for essential things such as cancellation, loss of deposit and emergency medical expenses.
The policy is available to residents of the United Kingdom - specifically England, Scotland, Wales, Northern Ireland, and the Isle of Man.
The journey must begin and end in the UK.
No age limits apply to Coach Plus.
The maximum duration of any trip is 70 days.
Please note that the following tables reflect a summary of cover available on the policy. You can find full cover detail, including terms and conditions, on your policy wording.
Please use the tabs to explore different sections of cover.
There follow some commonly asked questions to give you more information about Coach Plus Travel Insurance and the cover offered. If you have a question that is not answered below, please reach out using the options on the contact us page.
Please use the options at the top to explore each section. Each question can be expanded in turn by clicking on it.
Unfortunately, if you are on a trip and want to extend your cover we will be unable to do so. The policy will expire at the originally agreed date. The only exception to this is if you need to extend your policy following a change in travel plans as a result of the airline reduction and border closures.
In which case, you may extend the policy if:
However, only a maximum of 7 days will be granted and no further extension will be given. If you have a valid insurance claim the usual criteria applies, with regards to your insurance extended as part of the assistance case or travel delay after checking in baggage.
Coach Plus Insurance contains conditions relating to your health. You must refer to the Health Declaration & Health Exclusions section of your Insurance Policy.
On a Single trip policy, if you are offered an alternative destination and or dates from your travel agent, we will shift your insurance policy to fit the new trip without any administration charges, providing the new trip is for the same duration and to the same location or geographical area. Please call the customer service team on the number listed in your policy wording.
From the 31st December 2024 this insurance will be underwritten by AWP P&C SA registered in France with ID no 519490080 RCS Paris Registered Office: 7 Rue Dora Maar, 93400 Saint-Ouen, France acting through its UK Branch, AWP P&C (UK Branch), registered in the United Kingdom. Registered Branch No. BR015275. Registered Office: 102 George Street, Croydon CR9 6HD
Your medical information and the medical questions we ask you can change, so we aren’t able to transfer your medical information to a new policy. We will need to ask you for some information again to make sure your policy is correct and valid in case you need to make a claim.
You can pay by debit or credit card. We accept Mastercard and Visa.
Once you have purchased your policy, you will receive an email with instructions on how to access your policy documents via a secure online customer portal.
Please note – if you have not received your email after a few hours, please check your spam email folder.
If you are not completely satisfied with the cover provided you may return your policy to us within 14 days on receipt of your policy documents, provided that you have not already travelled and are not making a claim.
Please note that the information below applies to policies purchased from December 2024. For any policies purchased prior to this, please contact us.
Please inform the assistance company immediately about any serious illness, injury or accident abroad:
If this is not possible because the condition is life, limb, sight or organ threatening, you should contact them as soon as you can.
You must also tell the assistance company if your medical expenses are over £500.
If the claim concerns a minor illness or accident you should, where possible, pay the costs and reclaim the money from the assistance company upon return.
They are available 24 hours a day 365 days a year by phone or email.
From outside the UK call: +44 (0) 20 8603 9856 or fax: +44 20 8603 0204.
From within the UK, call: 020 8603 9856 or fax: 020 8603 0204.
Email: medical@allianz-assistance.co.uk
On all correspondence please quote the age and policy number of the traveller, and state that it is related to a Coach Plus Travel Insurance policy.
You can contact Allianz Global Assistance UK claims team by phoning them on 0208 603 9958.
Lines open Monday to Friday – 8am to 6pm.
Alternatively, you can email Allianz Global Assistance UK at travel.claims@allianz-assistance.co.uk
You must give them as much detail as possible so they can handle your claim quickly.
You will need to obtain some information to support your claim. Below is a list of actions you will need to take and documents they will need in order to deal with your claim.
Further information and/or evidence may be required by Allianz after your claim has been submitted. If this is the case, they will inform you as quickly as possible.
For all claims you will need:
• Your original trip booking invoice(s) and travel documents showing the dates and times of travel.
• Original receipts and accounts for all out-of-pocket expenses you have to pay.
• Original bills or invoices you are asked to pay.
• Details of any other insurance you may have that may cover the same loss, such as household or private medical.
• As much evidence as possible to support your claim.
We aim to provide you with a first-class policy and service. However, there may be times when you feel we have not done so. If this is
the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be
affected.
Complaints regarding the sale of your policy.
Write to: Complaints Manager, P J Hayman & Company Limited, Stansted House, Rowlands Castle, Hampshire PO9 6DX
Phone: 02392 419 833
Email: customerservices@pjhayman.com
For all other complaints
Write to: Customer Service, Allianz Partners, 102 George Street, Croydon CR9 6HD
Phone: 020 8603 9853
Email: customersupport@allianz-assistance.co.uk
If you are not satisfied with the final response you receive, you can refer the matter to the UK Financial Ombudsman Service for
independent arbitration.
Visit the Financial Ombudsman website
Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Below are the Coach Plus policy documents. For personal documents like the policy schedule, please either log in to your account or contact us.
See what our previous customers say about their experience with our team.
