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Frequently Asked Questions
Below are some commonly asked questions regarding our products and schemes. If you have a question that is not answered below then please call us on: 0845 230 3526 (for Broker Support) or
0845 230 0631 (for Direct Clients). Alternatively, use the contact form.
Which type of policy for…?
Activity Holidays / adventurous pursuits Adventures
Longstay & Backpacker
Annual Multi-trip Adventures
Euro Plus
Free Spirit
Insurance Industry Annual
Travel Plus
Travel Plus Business
Business/Employees Coach Plus - Drivers
Travel Plus Business
Coach Holidays Coach Plus - Travel
Coach Operator Schemes Bond Plus
Coach Holidays
Coach Plus - Breakdown
Coach Plus - Drivers
Coach Plus - Travel
Tour Operator Liability
Contingency cover for Tour Operators and Event Organisers as a result of a disaster involving death, serious injury or kidnap/hijack. Disaster Management Insurance
Cruise Holidays VentureSure - Cruise Pre-Travel & Travel Insurance Policy
Employees Travel Plus Business
Travel Protector
Extended stay/touring Longstay & Backpacker
Groups Groups (10+)
Travel Plus Adventures (21+)
Non-UK Nationals Adventures
Travel Plus Business (EU Only)
One-way trips Travel Plus
Older travellers Free Spirit
Travel Plus
Package Travel Regulations Bond Plus (Financial Failure insurance)
Tour Operator Liability
People who have already left the UK without travel cover Travel Plus
Personal Accident cover to include weekly benefits for Individuals/Companies Personal Accident Cover
Pre-existing Medical Conditions Free Spirit
Tour Operator Financial Failure Cover Airline Failure
Bond Plus
Tour Operator Schemes Airline Failure
Bespoke
Tour Operator Liability
Tour Operator Master
UK Holidays Free Spirit
Travel Plus
UK Plus
Vehicle Breakdown Coach Plus - Breakdown
Euro Plus (European Holidays)
Winter Sports Adventures
Travel Plus
Work abroad Adventures
Longstay & Backpacker
Travel Plus Business
Q: I am going travelling around the world for 9 months, but I may wish to break my journey and return home during this time, before carrying on with my trip. Can I do this?

A: Our Longstay /Backpacker policy provides cover for up to 18 months. The policy includes a return home ‘option’, which will allow two journeys home for up to a maximum of 14 days each.

More Questions [Click to view answer]
Q: I am emigrating, can you provide cover for one way journeys?
Q: Grand-parents have Annual Multi-trip cover and they want to take their grand-children on holiday with them. Can the children be added to this policy?
Q: When I’m on holiday I would like to hire a motor bike. Would my travel insurance policy provide adequate cover?
Q: I am going travelling around the world for 9 months, but I may wish to break my journey and return home during this time, before carrying on with my trip. Can I do this?
Q: I am travelling on a ‘round the world’ cruise, but it’s costing well over £5,000 per person. Can you provide cover for cancellation costs?
Q: I am interested in purchasing travel insurance but as I am not a UK National I do not know whether there are any suitable policies available?
ATII
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