Longstay & Backpacker Archives

If urgent assistance is required, the Longstay & Backpacker 24-hour Medical Emergency and Repatriation Service is available on +44 (0) 1273 741 001.

Staff are on call 24 hours a day throughout the year. They will, when necessary, guarantee medical bills and arrange repatriation if required.

For all sections other than Gadget Cover contact:
Longstay & Backpacker Claims Team
AIG Travel Guard
2-8 Altyre Road
Croydon CR9 2LG

Telephone: 01273 741 002

Email: aigtravelclaims@aig.com

Gadget Cover

In the unfortunate event that you need to make a claim, you should contact Davies Group, the claims administrator for Gadget Cover. Please contact them as soon as reasonably possible (but ideally within 48 hours) from the discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, on returning to the United Kingdom).

Visit the Online Claims Portal

Alternatively, you can start your claim by emailing or calling the claims team:

Email: gadgetclaims@davies-group.com

Telephone: 0330 102 8698.

If you are phoning from abroad: + 44 (0) 330 102 8698.

Lines open Monday to Friday 8:30am to 6:30pm, and Saturdays 8:30am to 1pm

You should quote ‘Travel Plus’ in all communications until you recieve your unique reference number.

If urgent assistance is required, contact tif-group assistance.

The emergency medical assistance service will ensure that medical emergency services are made available to you and will be based entirely upon medical necessity depending on your state of health.

Please remember this is not a private health insurance and be aware of excessive treatment charges. If you need simple outpatient treatment of the sort you can pay for locally, you can make your claim once you return home (you must provide valid receipts or invoices). If you are in any doubt you can call the emergency medical assistance service for help and advice.

For Sections A & B1 to B8

We have appointed tifgroup-claims to look after your claim. Visit the policy holder claims website if you require a claim form.

Or advise the section of the insurance on which you want to claim and the scheme reference to:

tif-group-claims
1 Tower View
Kings Hill
West Malling
Kent ME19 4UY

Telephone:0203 829 6761

For Section C1 - Claims Service - Gadget Cover
Visit our online claims portal
Email: gadgetclaims@davies-group.com
Telephone: 0330 102 8698

Notify the claim administrators as soon as possible but ideally within 48 hours of your return to the UK.

You should quote ‘Free Spirit Travel Insurance’ in all communications until you recieve your unique reference number.