Find out more about our cruise specific benefits available with Free Spirit and Travel Plus.
Travel Insurance to cover for those people who are travelling solo.
We can cover most pre-existing medical conditions and disabilities.
P J Hayman’s range of travel insurance solutions to cover high risks.
Several of our policies cover a range of activities as standard, find out more here.
We have policies that can provide travel insurance for UK only trips.
P J Hayman is shortlisted For Two Categories in the National Insurance Awards The P J Hayman team is excited to announce that they're on the shortlist for two categories in the 2026 National Insurance Awards, which will take place on Wednesday 25th March at the London...
Free Spirit's Super Duper Cover is Rated 5 Stars by Defaqto What is a Defaqto rating? You may have seen Defaqto mentioned when looking at insurance, or you’ve seen them featured in news articles. Defaqto is one of the most trusted sources for information on the...
P J Hayman's Broker Christmas Competition Broker Christmas competitions are what we love to run in the lead up to the Yuletide festivities, to engage with brokers near and far. Our competitions are open to all brokers up and down the country. Whether you’ve been...
In a world where unforeseen, global disasters and challenges are commonplace, we should try to be kind-hearted. Our patient, understanding customer services team are always at hand to deliver a kind service. Instead of relying on AI chatbots, with P J Hayman, you can always speak to a real person, one to one…
The P J Hayman team aims to maintain a kind-hearted and sympathetic attitude when communicating with customers. From understanding your wants, needs, and any challenges you may face during the buying process, we aim to help you! At the end of the call we want to ensure you have suitable travel insurance in place before leaving home.
Below is a case study and reviews which reflect how our team focuses on delivering kind-hearted customer service.
Marian and her husband love going on river cruises across Europe, such as voyages along the Danube River. Due to the intimate and relaxed atmosphere (with fewer people on board), they’ve had many refreshing holidays by riverboat!
Marian previously had a good experience when purchasing a Free Spirit travel insurance policy for a past trip. So, she planned a riverboat cruise to share the experience once more with her daughter. After arriving in Munich, they followed the Danube River, drifted through the heart of Bavaria country and docked into picturesque parts of Austria, Germany , and Hungary.
For each river cruise, Marian’s husband usually organises their travel insurance. However, Marian was determined to seek it out herself! She was happy purchasing a policy from our team because the couple had taken out a few Free Spirit policies since discovering the website via Google.
The couple are confident when taking out a Free Spirit because they received good service from the claims team a few years ago. After Marian’s husband became ill and needed a GP and hospital care in Europe, “everything was dealt with perfectly.” Therefore, Marian was happy and confident to visit the website to source a suitable single-trip policy that she knew would cover her medical conditions.
Unfortunately, she encountered a problem on the site that was related to using her email and password login details after purchasing her policy. Marian admits that she is familiar with some types of technology, but does not keep up with all aspects of it. Despite this, she was not afraid to ask for help. So, she called our friendly team.
Marian recalls that the two young gentlemen she spoke with were “extremely kind and helpful…no laughter.” Also, “there was no rush that I was taking time.” They were patient. To ensure that Marian had her policy to hand (if/when she needed it), our team also asked if she would like a hard copy posted to her as well.
As a result, Marian feels confident that she has a suitable policy from a company that she knows will deal with everything perfectly. Also, she has a physical copy of the policy that can be referred to.
“Had a little problem due to a ‘senior moment’. Had a little problem with a website, my fault, not the site. So, had to phone a couple of times. On both occasions, the gentlemen I spoke to were extremely kind and helpful.”
When you call P J Hayman, there is no concern about whether you keep up with the latest technology. Our customer services team will always be kind and helpful when you need assistance, whatever the problem.
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