Coronavirus Travel Advice Update
Following the continued and updated news reports regarding the outbreak of the Novel Coronavirus in China, we would like to extend our sympathies to those who have been affected, clarify what cover may be available and provide information about the best steps to take.
As of approximately 12:45 on 17th March, the Foreign and Commonwealth Office has advised all British people against non-essential international travel. This is in place until 15th April, but subject to continuous review and likely to be extended.
Opening Hours – due to the social isolation measures put in place by the UK government, we are now operating remotely, maintaining full availability from 9am to 5pm, Monday to Friday. We will endeavour to maintain the same high level of service to you even during these challenging times.
We have prepared some FAQs to guide you through some of the questions and concerns you may have related to your travel insurance:
Update from UK Foreign Travel, as of Tuesday 17th March:
- The FCO advise British nationals against all but essential international travel.
If you are in a country affected by travel restrictions
- You must follow the advice of the local authorities.
- Limit your movements to those necessary to return to the place where you live.
- If you wish to leave the country you are in, contact your airline or travel company and your insurance provider as soon as you are able, and keep up to date with the latest developments.
- Call the local emergency number if you believe you have symptoms. English speaking operators may be available.
If you are quarantined while you are abroad
- If the local authority where you are proposes to quarantine you for your own protection, you should follow their advice.
- If there are suspected cases of coronavirus where you are, you may need to remain in your hotel room or accommodation for 14 days, move to quarantine facilities, take tests for coronavirus and, if positive in some cases, be hospitalised abroad.
- You should also contact your airline or travel company, and your insurance provider as soon as you can. We only organise assisted departure in exceptional circumstances.
Our general advice to policy-holders at this time is:
- To take guidance as provided by the FCO and adhere to its advice.
- See the latest information and advice for the public on the outbreak of coronavirus from the Department of Health and Social Care
- To not travel contrary to any travel restrictions as may be advised by any government or public/health authority.
- To speak with your travel provider regarding any possible change(s) to your travel itinerary.
- To continue to monitor any further advice as may be provided.
- The National Travel Health Network and Centre (NaTHNaC) has also produced general advice on preparing for foreign travel and how individuals can help reduce the spread of respiratory viruses during the COVID-19 outbreak.
More information about travel and the Coronavirus:
We will continue to monitor the situation and provide further updates as they become available.