P J Hayman & Company Ltd
Travel Insurance & Scheme Specialists

Celebrating 25 Years

Supplier Failure Insurance (SFI)


SFI cover provides Tour Operators and other travel trade entities who sell ATOL licensed holidays or accommodation only with the financial security to provide their customers with alternative accommodation and/or other services due to the failure of one of their Suppliers, including: Consolidations, Flight Brokers, Tour Operators etc. Excludes Scheduled Airlines.


  • Replacement/Reimbursement cost of failed suppliers
  • Loss of Commissions Cover
  • Credit Card charge backs


Supplier Failure Insurance is designed to protect a Travel Agent or Tour Operator against the Failure of a Third Party Supplier (excluding scheduled airlines) when forming part of a packaged trip.

Repayment of the amount paid by the passengers forming the part of the trip affected by the Failure.

See also:

Scheduled Airline Failure Insurance (SAFI)

Cruise Abandonment Insurance (CAI)

Force Majeure – Travel Disruption Insurance (TDI)

Combined Airline and Supplier Failure Insurance (SFC)

Combining both SAFI, and SFI is the perfect policy to comply with ATOL’s Flight Plus.


Brokers and Agents:

Please complete the Application Form and return it to us via post, email or fax (023 9241 9019).

Alternatively, call 02392 419 050 Mon to Fri 9am – 5pm.

Direct Customers:

Please complete the Application Form and return it to the Broker or Agent or direct to us via post, email or fax (023 9241 9019).

Alternatively, call 02392 419 050 Mon to Fri 9am – 5pm.

Last updated: 11th October 2019.


With over 25 years experience in travel insurance, we have created specific products to cater for specific needs. Whether you require cover for a medical condition, hazardous activities, round the world trip, Gap year, etc, we have a policy for you.


As schemes specialists, we are able to provide some unique products; these currently include: ‘Top-up’ Cancellation cover; Euro Plus (breakdown cover for people travelling to Europe); and PJH Worldwide for those who have already travelled and expats.


We have a range of facilities to cover companies; ranging from Group Personal Accident and Travel to Liability cover for Tour Operators. Specific products include: Business; Coach Plus Breakdown; Coach Plus Driver; and SAFI.

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Specialist policy for Tour/Coach Operators,Organisers, Travel Agents etc.